The refund procedures have been updated by Molly, of TechSquad and ROX fame!
You may also find the full refund procedures document in the G-Drive, ALL STAFF ACCESS, STS-POS.
A few things of note for refunds over $30:
- the Returned Item Voucher can now be sent in to the business office by the individual filling out the form
- a comment should be added to the credit block in the patron's account by the individual sending in the Returned Item Voucher
- CAP and LT public service staff should hand the branch copy of the Returned Item Voucher to Lori after they have sent a copy to the business office; she will retain the form until the matter is resolved
an item that has been paid for is checked in, it generates a credit on the
patron’s account. You can resolve the
issue through the STS with the following steps:
1.Access the patron’s account from the ILS
payment option in STS.
2.View the amount to be credited
(it will show as a negative amount).
3.Choose the line with the credit
and click continue.
4.Choose checkout and then cash
and pay the amount indicated.
5.If a refund slip pop-up
appears, you do not need to fill it out, just click close.
6.Give patron the amount shown in
the change box.
If there are both fines and a credit on the account, choose select all from the patron data screen
and click continue. At checkout the
amounts will be reconciled and you can accept payment or give a refund as
For amounts over $30 you’ll
need to go through the business office.
1.Inform the patron that a check
for the amount will arrive within a month by mail from DCL and verify the
patron’s street address.
2.Fill out a Returned Item Voucher
(form is available in staff exchange or at branch in designated location). A
supervisor’s signature is not required.
or send (interoffice mail) the form to Valerie Cox in the business office. Her
fax number is 303-688-7655.Make a copy for your branch records if you're
sending the original form by courier.
4.In Horizon access the patron’s
block screen, select the credit
block, highlight the credit line, and add a comment: voucher sent to DCL Admin,
5.Keep the branch copy of the voucher form in the
branch designated location until matter is resolved (for LT and CAP, these copies will be kept by the Operations Supervisor).
6.The business office will notify
the contact center when the check goes out so that the patron account can be
updated in Horizon.
need to reimburse a patron for coin box errors or book sale items bought and
returned the same day, this is done as a return
1.Select Return (F5) from the bottom toolbar.
2.Select an item from the SKU
menu (above); for example, B&W printout.
If you missed it the first time around, we briefly looked at TumbleBooks as a DCL resource a couple of years ago. Since then, TumbleBooks has added iPad-compatible books, which can be accessed directly through the DCL TumbleBook link (check for it on the Downloadables page), then narrowed down by using the "choose" drop-down menu in the upper right of the page. Also as a point of interest, TumbleBooks is listed by IT as our most-accessed database for the past three years! Below is a brief overview and some activities you can do to become more familiar with the TumbleBooks features... TumbleBooks: Found
on DCL’s “Downloadables” page, TumbleBooks is a database of streaming
children’s books and learning activities.It features titles in a variety of reading levels, with read-a-long options
and related games and puzzles.The
TumbleBooks database can be used over the Internet and might be useful for
parents and teachers looking to help children build reading skills.Since these titles and activities are
streamed from the database, they cannot be downloaded or played without the
Internet.TumbleBooks are created using
“flash animation,” which gives them some interactive capabilities and enhances
the user experience.
Take 10-15 minutes to
play around with TumbleBooks, then:
1)Watch the TumbleTour and leave a comment with your
two favorite features of TumbleBooks.
2)Present a TumbleBook as a flash talk to your co-workers.