Monday, February 25, 2013

Adjusting Line Spacing

We've had several requests for help with line spacing in Word docs lately. If you get asked how to adjust line spacing, hopefully this webpage will help:

Thank you to Natalie for finding this resource!

Friday, January 25, 2013

Refunds (updated)

The refund procedures have been updated by Molly, of TechSquad and ROX fame!

You may also find the full refund procedures document in the G-Drive, ALL STAFF ACCESS, STS-POS.

A few things of note for refunds over $30:

- the Returned Item Voucher can now be sent in to the business office by the individual filling out the form
- a comment should be added to the credit block in the patron's account by the individual sending in the Returned Item Voucher
- CAP and LT public service staff should hand the branch copy of the Returned Item Voucher to Lori after they have sent a copy to the business office; she will retain the form until the matter is resolved

Refund Procedures

Under $30:
When an item that has been paid for is checked in, it generates a credit on the patron’s account.  You can resolve the issue through the STS with the following steps:

1.       Access the patron’s account from the ILS payment option in STS.

2.      View the amount to be credited (it will show as a negative amount).

3.      Choose the line with the credit and click continue.

4.      Choose checkout and then cash and pay the amount indicated.

5.      If a refund slip pop-up appears, you do not need to fill it out, just click close.

6.      Give patron the amount shown in the change box.

Note: If there are both fines and a credit on the account, choose select all from the patron data screen and click continue. At checkout the amounts will be reconciled and you can accept payment or give a refund as indicated.

Over $30:
For amounts over $30 you’ll need to go through the business office.

1.      Inform the patron that a check for the amount will arrive within a month by mail from DCL and verify the patron’s street address. 

2.      Fill out a Returned Item Voucher (form is available in staff exchange or at branch in designated location). A supervisor’s signature is not required.

3.      Fax or send (interoffice mail) the form to Valerie Cox in the business office. Her fax number is 303-688-7655.  Make a copy for your branch records if you're sending the original form by courier.

4.      In Horizon access the patron’s block screen, select the credit block, highlight the credit line, and add a comment: voucher sent to DCL Admin, initials@branch

5.      Keep the branch copy of the voucher form in the branch designated location until matter is resolved (for LT and CAP, these copies will be kept by the Operations Supervisor).

6.      The business office will notify the contact center when the check goes out so that the patron account can be updated in Horizon.

STS Returns
If you need to reimburse a patron for coin box errors or book sale items bought and returned the same day, this is done as a return in STS.

1.      Select Return (F5) from the bottom toolbar.

2.      Select an item from the SKU menu (above); for example, B&W printout.

3.      Change the quantity if necessary.

4.      Proceed to checkout (F3) and choose cash.

5.      Give patron the amount shown in the change box.

Thursday, January 10, 2013

TumbleBooks - A Second Look

If you missed it the first time around, we briefly looked at TumbleBooks as a DCL resource a couple of years ago.  Since then, TumbleBooks has added iPad-compatible books, which can be accessed directly through the DCL TumbleBook link (check for it on the Downloadables page), then narrowed down by using the "choose" drop-down menu in the upper right of the page.  Also as a point of interest, TumbleBooks is listed by IT as our most-accessed database for the past three years!  Below is a brief overview and some activities you can do to become more familiar with the TumbleBooks features...

TumbleBooks: Found on DCL’s “Downloadables” page, TumbleBooks is a database of streaming children’s books and learning activities.  It features titles in a variety of reading levels, with read-a-long options and related games and puzzles.  The TumbleBooks database can be used over the Internet and might be useful for parents and teachers looking to help children build reading skills.  Since these titles and activities are streamed from the database, they cannot be downloaded or played without the Internet.  TumbleBooks are created using “flash animation,” which gives them some interactive capabilities and enhances the user experience.

Activities: TumbleBooks

Take 10-15 minutes to play around with TumbleBooks, then:

1)      Watch the TumbleTour and leave a comment with your two favorite features of TumbleBooks.

2)      Present a TumbleBook as a flash talk to your co-workers. 

Friday, January 4, 2013

Nook HD

Kyra had the chance to tinker with a new Nook HD e-reader.  Since this differs from the Nook of old, I wanted to share the process she learned while playing on a patron's device!
  • You can do it all using the device's wireless -- NO USB cord required!
  • Download the Overdrive app for Nook
    • Once downloaded, patron can browse for our library (look for Castle Rock, CO) 
  • Download Adobe Digital Editions
    • Authorize for patron's device
  • Log in to DCL's Overdrive page and browse for an available Overdrive book in ePub format
    • Check out e-book from DCL
    • Download e-book
    • It may prompt for an additional device authorization; go ahead and authorize 
    • E-book should load onto device and patron can enjoy!

Tuesday, December 11, 2012

Setting up iPad/iPhone to work with DCL's compatible eContent

Overdrive eContent:
In order to successfully download Overdrive eContent, the iPad/iPhone will need the Overdrive App.  To be able to open and read an ePub file, the device will also need to be authorized by Adobe Digital Editions.
  1. Access App Store and download free Overdrive app.  Often you will need an iTunes/Apple password to access the App Store.
  2. Once installed, access the Overdrive app.  Select "Menu" in order to "Get Books." You will be asked to "add a library."  Search Douglas County.  Select "Douglas County Libraries, Colorado."
  3. Select "Douglas County Libraries" from "Get Books" list.  The Overdrive page will appear.
  4. Using "Browse" or "Search" button, locate an ePub or MP3 audiobook available for checkout (note: the "Advanced" search feature is only available after selecting the "Search" button).
  5. Select "add to cart" button, then "Proceed to Checkout" button.  Select desired lending period: 7, 14, or 21 day checkout. Select "Confirm Check Out" button.
  6. Once the title is checked out, you are ready to download.
  • If downloading an MP3 file, the download will begin once "Download" is selected.

  • If downloading an ePub file, the device will ask for an Adobe ID.  If you do not have an Adobe ID, you will be required to create an Adobe ID.  **You will only need to do this once!**
  • Once the device is authorized, select "download" again. 
      7.  Select "menu," select "book shelf" and downloaded items will be listed.

3M eContent:
In order to successfully download 3M eContent, the iPad/iPhone will need the 3M Cloud Library App.  Watch short video on installing 3M Cloud Library App.
  1. Access App Store and download free 3M Cloud Library app. Often you will need an iTunes/Apple password to access the App Store.
  2. Once installed, access the 3M app. You will be asked to select country, state, and library.    Select "Douglas County Libraries, Colorado."
  3. You will be asked to enter library card # and PIN #.
  4.  Use "Search" button to locate an ePub available for checkout (note: the "Refine" search feature allows search to locate titles that are currently available for checkout).
  5. Select desired item and select "Check Out."  Item will begin to download.  Once download is complete, the item will open to the cover page.
  6. **If the device has not yet been authorized with Adobe Digital Editions, you will be asked to enter your Adobe ID before the item will download.**

DCL owned eContent:
In order to successfully download DCL owned eContent, the iPad/IPhone will need the iDCL Reader app.  It's very easy to install the iDCL Reader App on your iPad or iPhone:

  1. Turn on device and access App Store. Often an Apple/iTunes password is necessary to gain access.
  2. Search for iDCL Reader.
  3. Download free iDCL Reader App to device.
Features available when using iDCLReader

How to install iDCL Reader to iPad/iPhone

Monday, December 10, 2012

Zinio on iPad (Jill's Quick & Dirty Directions)

1.  On your iPad go to the App store and download the free Zinio app.
**   If you opt-in to push notifications for your Zinio App, you should be sent a notification to your iPad every time one of your magazine titles has a new issue available. When you click the notification it should take you to the Zinio app automatically download the title and open the magazine title for you.

       2.  Open the Zinio app after it has downloaded and create a Zinio account
**   Remember your email and password

           3.  Then go to

      4.  Click on the blue downloadables tab.
      5.  Click on Zinio icon.

6.  Click on
      7.  Click on
          8.  Type in Douglas County Library card number and click validate.

9.  Enter in the following information; email, (create) a password and your name.
**   Click
      10.  A confirmation email will be sent to your email address. Email confirmation will be sent by “Your Library”
**   Click the confirmation link.
**   You will be confirmed as a member. 
**   If you do not see the email, check your Spam folder.

       11.  Click the link to login screen.

       12.  Enter your email address and new password and login. "Already a member" will pop-up and route you to the DCL/Zinio magazines.

       13.  Click on a wanted magazine title. A window will open up in a new tab to sign in with your Zinio account. (This links your DCL Zinio magazines to your Zinio account.)
**   Sign in with your Zinio email and password. Your magazine will be sent to your “DCL Zinio Library” online and to your Zinio Account. Open your Zinio app to view all of your magazines.
**   When you click to download a magazines on DCL’s Zinio site it will bring you to your “online library” in a different tab. If you would like to go back to browsing click on previous tab.
**   After subscribing to your magazine titles leave the internet browser and click on your Zinio App. Your library (“Read” button) will show all of your magazine titles with a little downward pointing arrow in the middle of the magazine. Click on the magazine to download from the internet.
**  Once you have completed the downloading of the magazines you can read them anytime anywhere; you do not have to be on the internet.