The refund procedures have been updated by Molly, of TechSquad and ROX fame!
You may also find the full refund procedures document in the G-Drive, ALL STAFF ACCESS, STS-POS.
A few things of note for refunds over $30:
- the Returned Item Voucher can now be sent in to the business office by the individual filling out the form
- a comment should be added to the credit block in the patron's account by the individual sending in the Returned Item Voucher
- CAP and LT public service staff should hand the branch copy of the Returned Item Voucher to Lori after they have sent a copy to the business office; she will retain the form until the matter is resolved
an item that has been paid for is checked in, it generates a credit on the
patron’s account. You can resolve the
issue through the STS with the following steps:
1.Access the patron’s account from the ILS
payment option in STS.
2.View the amount to be credited
(it will show as a negative amount).
3.Choose the line with the credit
and click continue.
4.Choose checkout and then cash
and pay the amount indicated.
5.If a refund slip pop-up
appears, you do not need to fill it out, just click close.
6.Give patron the amount shown in
the change box.
If there are both fines and a credit on the account, choose select all from the patron data screen
and click continue. At checkout the
amounts will be reconciled and you can accept payment or give a refund as
For amounts over $30 you’ll
need to go through the business office.
1.Inform the patron that a check
for the amount will arrive within a month by mail from DCL and verify the
patron’s street address.
2.Fill out a Returned Item Voucher
(form is available in staff exchange or at branch in designated location). A
supervisor’s signature is not required.
or send (interoffice mail) the form to Valerie Cox in the business office. Her
fax number is 303-688-7655.Make a copy for your branch records if you're
sending the original form by courier.
4.In Horizon access the patron’s
block screen, select the credit
block, highlight the credit line, and add a comment: voucher sent to DCL Admin,
5.Keep the branch copy of the voucher form in the
branch designated location until matter is resolved (for LT and CAP, these copies will be kept by the Operations Supervisor).
6.The business office will notify
the contact center when the check goes out so that the patron account can be
updated in Horizon.
need to reimburse a patron for coin box errors or book sale items bought and
returned the same day, this is done as a return
1.Select Return (F5) from the bottom toolbar.
2.Select an item from the SKU
menu (above); for example, B&W printout.
If you missed it the first time around, we briefly looked at TumbleBooks as a DCL resource a couple of years ago. Since then, TumbleBooks has added iPad-compatible books, which can be accessed directly through the DCL TumbleBook link (check for it on the Downloadables page), then narrowed down by using the "choose" drop-down menu in the upper right of the page. Also as a point of interest, TumbleBooks is listed by IT as our most-accessed database for the past three years! Below is a brief overview and some activities you can do to become more familiar with the TumbleBooks features... TumbleBooks: Found
on DCL’s “Downloadables” page, TumbleBooks is a database of streaming
children’s books and learning activities.It features titles in a variety of reading levels, with read-a-long options
and related games and puzzles.The
TumbleBooks database can be used over the Internet and might be useful for
parents and teachers looking to help children build reading skills.Since these titles and activities are
streamed from the database, they cannot be downloaded or played without the
Internet.TumbleBooks are created using
“flash animation,” which gives them some interactive capabilities and enhances
the user experience.
Take 10-15 minutes to
play around with TumbleBooks, then:
1)Watch the TumbleTour and leave a comment with your
two favorite features of TumbleBooks.
2)Present a TumbleBook as a flash talk to your co-workers.
In order to successfully download Overdrive eContent, the iPad/iPhone will need the Overdrive App. To be able to open and read an ePub file, the device will also need to be authorized by Adobe Digital Editions.
Access App Store and download free Overdrive app. Often you will need an iTunes/Apple password to access the App Store.
Once installed, access the Overdrive app. Select "Menu" in order to "Get Books." You will be asked to "add a library." Search Douglas County. Select "Douglas County Libraries, Colorado."
Select "Douglas County Libraries" from "Get Books" list. The Overdrive page will appear.
Using "Browse" or "Search" button, locate an ePub or MP3 audiobook available for checkout (note: the "Advanced" search feature is only available after selecting the "Search" button).
Select "add to cart" button, then "Proceed to Checkout" button. Select desired lending period: 7, 14, or 21 day checkout. Select "Confirm Check Out" button.
Once the title is checked out, you are ready to download.
If downloading an MP3 file, the download will begin once "Download" is selected.
If downloading an ePub file, the device will ask for an Adobe ID. If you do not have an Adobe ID, you will be required to create an Adobe ID. **You will only need to do this once!**
Once the device is authorized, select "download" again.
7. Select "menu," select "book shelf" and downloaded items will be listed.
1. On your iPad go
to the App store and download the free Zinio app.
**If you opt-in to push notifications for your Zinio
App, you should be sent a notification to your iPad every time one of your
magazine titles has a new issue available. When you click the notification it
should take you to the Zinio app automatically download the title and open the
magazine title for you.
2. Open the Zinio
app after it has downloaded and create a Zinio account
**Remember your email and password
3. Then go to
4. Click on the
blue downloadables tab.
5. Click on Zinio
6. Click on
7. Click on
8. Type in Douglas
County Library card number and click validate.
9. Enter in the following
information; email, (create) a password and your name.
10. A confirmation
email will be sent to your email address. Email confirmation will be sent by
**Click the confirmation link.
**You will be confirmed as a member.
**If you do not see the email, check your Spam folder.
11. Click the link
to login screen.
12. Enter your email
address and new password and login. "Already a member" will pop-up and route you
to the DCL/Zinio magazines.
13. Click on a
wanted magazine title. A window will open up in a new tab to sign in with your
Zinio account. (This links your DCL Zinio magazines to your Zinio account.)
**Sign in with your Zinio email and password. Your
magazine will be sent to your “DCL Zinio Library” online and to your Zinio
Account. Open your Zinio app to view all of your magazines.
**When you click to download a magazines on DCL’s
Zinio site it will bring you to your “online library” in a different tab. If
you would like to go back to browsing click on previous tab.
**After subscribing to your magazine titles leave the
internet browser and click on your Zinio App. Your library (“Read” button) will
show all of your magazine titles with a little downward pointing arrow in the
middle of the magazine. Click on the magazine to download from the internet.
**Once you have completed the downloading of the
magazines you can read them anytime anywhere; you do not have to be on the